Quality Standards
Teletrade Computer Systems has been ISO certified (9001:2000) since April 2005 through QMI, North America's leading Quality Management Registrar. Most important are the results of the certification: the whole company is now restructured to handle the business, taking into consideration a quality aspect. There are now documented procedures for every single business process, along with measurement and control tools for each. The control and evaluation mechanisms give room for discovering inefficiencies, opportunities for improvement, and subsequently advancement will take place. Furthermore, our resources were realigned with the market and extensive customer feedback channels were integrated in all areas so as to be able to respond quickly to emerging customer requirements.

Teletrade Computer Systems - Quality Policy
We provide technological turnkey solutions and first rate services to small, medium, and large businesses in the Lebanese market.
We strive to continuously learn, anticipate, and improve to stay "in position" to provide the best possible customer experience.

We are committed to:

• Sustain our customers' loyalty and confidence, by consistently meeting their requirements under applicable legal norms.
• Conduct an ethical competition through which the aim would be to increase the customer's received value for money.
• Passionately energize and increase the sense of belonging of our human capital resources through training, development, & rewarding, as well as through creating the perfect work environment that would enable them to fulfill their potential.
• Maintain a mutually beneficial relationship with partners and suppliers in the aim of extracting additional value for our customers.
• Continuously improve our internal processes so as to maximize the efficiency and effectiveness of the deployed resources.